Shipping Policy
Which countries do you ship to?
Raysdex ships to the United States, Canada, Europe, Australia, New Zealand, etc.
Shipping to remote islands is not supported.
We accept dropship orders and wholesale orders. Welcome to choose us!
As a delivery method, timing and fees vary from item to item, please refer to our individual product pages for delivery specifics.
Quickly solve the problem contact our customer service at support@raysdex.com
How much does shipping cost?
Enjoy free standard shipping on orders over $69 USD (or the equivalent in your local currency). For orders under this amount, a shipping fee of $9.95 USD (or local currency equivalent) will be charged.
You also have the option of Express Shipping, available for $14.95 USD (or equivalent in local currency).
*Please note, all currency conversions are based on current exchange rates.
How long does shipping take?
Generally, your package will be sent out from our warehouse in the United States. The delivery time only takes 6-12 business days.
Most Products will take 6-12 business days to deliver. During the holidays, the shipping time will be increased by a week's working day. The gifts in the discount activity may be shipped separately, and we will send you another tracking number by mail. If you need to know more shipping time information, please feel free to contact us at support@raysdex.com
How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 3 business days.
My order has already been shipped, but I need to change my address - how can I do this?
Alternations cannot be made to the shipped orders. If it has shipped out of our warehouse, we will send a shipping update email to you. If you haven’t received the shipping number about 3 days after placing the order, please contact us at support@raysdex.com to change your address and other shipping options.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case, we recommend that you contact your carrier first and find out the status of your package. It could be left with a neighbor or somewhere else. Please contact us at support@raysdex.com if the carrier's customer service cannot help you, and we will open a case as a missing package.
Why have I only received part of my order?
Some items could be sent separately, and the second (or more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and, if the package still hasn't arrived, please contact us at support@raysdex.com